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The customer reigns supreme for investor-owned electric companies

The customer reigns supreme for investor-owned electric companies ORLANDO — The power industry is transitioning to a more customer-centric focus fueled by distributed energy resources (DER) that are being added to the grid, sources said during the Edison Electric Institute’s (EEI) Financial Conference held here earlier this week. As electric companies spend billions to upgrade … Continue reading The customer reigns supreme for investor-owned electric companies

Utility chiefs address how to adapt to ‘slowest train wreck in history’

Utility chiefs address how to adapt to ‘slowest train wreck in history’ GE chief digital officer Steven Martin vividly captured the present state of flux affecting the global power sector at a London conference last week. Top executives from Innogy, Enel, E.ON and General Electric were on hand to discuss the transformation of the global … Continue reading Utility chiefs address how to adapt to ‘slowest train wreck in history’

Public Utilities in Trouble

Public Utilities in Trouble Public utilities are struggling with digitalization and the switch to green power. A very different landscape will emerge from a period of consolidation and reinvention. The analysis was as ruthless as it was overdue. Chief executive Susanna Zapreva told the supervisory board that Hanover’s public utility was struggling with both digitalization … Continue reading Public Utilities in Trouble

Public Power Perspective: What Do Customers Expect from Your Utility?

Public Power Perspective: What Do Customers Expect from Your Utility? A keynote expert panel at American Public Power Association’s November 2016 Customer Connections Conference in Nashville, Tennessee, focused on the question: How do public power utilities adapt to changing customer expectations and new technologies? A review of the panel’s four experts provides good perspective on … Continue reading Public Power Perspective: What Do Customers Expect from Your Utility?

Strength in numbers: Solving industry issues will take collaboration

Strength in numbers: Solving industry issues will take collaboration Utility folk have a long history of helping each other out. When Katrina’s blow downed power lines throughout the Gulf Coast, some 46,000 restoration workers traveled to the area and helped local utilities get the power back on. This esprit de corps will be a crucial … Continue reading Strength in numbers: Solving industry issues will take collaboration

Utilities Look For More Nimble Regulatory Practices As Electric Industry Evolves

Utilities Look For More Nimble Regulatory Practices As Electric Industry Evolves The electric utility industry is experiencing significant changes affecting virtually every part of the traditional utility business model, including the regulatory and ratemaking aspects. As utilities grapple with these issues, four key regulatory practices that utilities are seeking have emerged. According to Black & … Continue reading Utilities Look For More Nimble Regulatory Practices As Electric Industry Evolves